FAQ
- This is included in the cleaning
- Common questions
- To be a home cleaning customer
- Already a home cleaning customer?
- Payments
- Accountability questions
- Freska app
- In general / all spaces
- Dusting all level surfaces (as high as the cleaner reaches).
- Vacuuming floors and carpets.
- Damp mopping floors (if floor material suitable for damp mopping).
- Stain removal from door frames, door handles and light switches.
- Wiping mirrors and other glass surfaces (excluding windows).
- Disposing of trash (if the customer advises where / arranges access to the waste disposal area).
- Kitchen
- Cleaning the sink, cooker, microwave oven and extractor hood surface.
- Removing stains on the outside of the refrigerator and dishwasher.
- Wiping other kitchen appliances (e.g. coffee maker, toaster, blender).
- Cleaning the inside of the rubbish cupboard.
- Dusting all level surfaces (as high as the cleaner reaches).
- Vacuuming floors and carpets.
- Damp mopping floors (if floor material suitable for damp mopping).
- Wiping mirrors and other glass surfaces (excluding windows).
- Bathroom
- Cleaning the bath, toilet, floors and wash basin and stain removal.
- Washing the shower and the glass shower wall.
- Dusting all level surfaces (where the cleaner reaches, less than 180cm in height).
- Vacuuming floors and carpets.
- Damp mopping floors (if floor material suitable for damp mopping).
- Wiping mirrors and other glass surfaces (excluding windows).
- Bedroom
- Dusting all level surfaces (as high as the cleaner reaches)
- Vacuuming floors and carpets
- Damp mopping floors (if floor material suitable for damp mopping)
- Wiping mirrors and other glass surfaces (excluding windows)
- Separately ordered services
- Cleaning the inside of the refrigerator (60 min).
- Tasks not included to regular cleaning
To avoid confusion, the following tasks are not included in the ordered service.
- Wiping/cleaning walls and dusting pictures.
- Wiping/cleaning of the ceiling and other surfaces that cannot be reached without special equipment.
- Removal of extremely difficult stains.
- Cleaning the floor drain.
- Cleaning odour traps.
- Cleaning of ventilation valves and ventilation slots.
- Moving heavy furniture and home appliances.
- Renovation cleaning.
- Cleaning after renovations.
- Cleaning furniture.